Title: Housing and Consumer Service Engagement Manager - CV

Reports to: Immediate Supervisor - Director of Social Services

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

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PROGRAMMATIC:

• Responsible for programmatic oversite for all homeless programs associated with COVID-19 mitigation efforts including but not limited to shelters, outreach services, and drop in facilities.
• Responsible for programmatic and fiscal oversight of the COVID-19 Programmatic Support Sheltering Initiative
• Responsible for managing the case manager liaison’s and ensuring meeting of deadlines and overall goals and objectives of the program
• Responsible for researching developing and implementing best sheltering and case management practices and model relevant to the current and post pandemic environment
• Responsible for training in-house staff (case manager liaison’s), as well as, contracted shelter staff on effective and efficient use of the case management model to ensure that individual resident short-term goals are met within an appropriate timeframe to attain housing stability
• Responsible for managing sheltering initiative and COVID-19 mitigation staff
• Responsible for overall strategic planning associated with the COVID-19 specific emergency sheltering initiative.
• Develop and implement emergency response system at participating shelters in partnership with the Responsible for developing and maintaining partnerships/relationships with various agencies via MOU’s as a resource to assist site residents
• Responsible for ensuring that the case management model is being used in an effective and efficient way to meet client goals and overall program goals deadlines.
• Enhance City of Newark Homeless Division reputation and promote a positive image of the consumer service delivery and provider services

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EMERGENCY RESPONSE:

• Develop and implement emergency response system at participating shelters in partnership with the Community Engagement & Stakeholder Manager
• Serve as personal point of contact for sheltering leadership team /staff for emergent circumstances and incident reporting
• Manage emergency response team

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FISCAL:

• Responsible for managing billing and working with the fiscal team to ensure timely reimbursement for services rendered
• Responsible for reporting out to HUD in a timely manner on the use of the CV-funds for the particular purpose

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POLICY:

• Responsible for HMIS set up
• Responsible for ensuring that programmatic and fiscal contractual obligations are being met
• Responsible for establishing and implementing policies and protocols to promote effective programmatic monitoring and accountability

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SCHEDULE:

9am to 5pm Monday to Friday. Evenings and Weekends as needed.

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COMPENSATION:

$38 /hr - Bi-weekly. This is a contractual position, health benefits not included

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Email resume to:

smithke@ci.newark.nj.us or Greenea@ci.newark.nj.us